Privacy Policy for Your Neighbor Vet Mobile App
Your Neighbor Vet (“YNV”, “we”, “us”, or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share information when you use the Your Neighbor Vet mobile application (“App”).
By downloading, registering, or using the App, you agree to the collection and use of information in accordance with this policy.
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1. Information We Collect
We collect the following types of information to provide and improve our services:
a. Personal Information
• Full name
• Email address
• Phone number
• Profile photo (optional)
• Resume, licenses, and certifications
• Employment classification (W2, 1099, subcontractor)
• Availability and shift preferences
b. Location Data (Required)
We track your real-time location (GPS and network-based) even when the app is in the background. This allows us to:
• Match you with veterinary shifts near your location
• Assist with shift time tracking and attendance verification
• Provide hospitals with visibility on en route or checked-in professionals
You may disable location tracking through your device settings; however, doing so may limit or prevent access to some app functionality.
c. Device Information
We collect specific technical information about your device, including:
• Device Unique Identifier (UUID)
• IP address
• Device model and operating system
• App version
• Crash reports and diagnostic data
The Device UUID is used to authenticate and protect your account, detect fraud, and ensure secure access across sessions and devices.
d. Payment and Transactional Information
• Banking or payout information (via third-party processors)
• Payment history and earnings
• Tax documentation (if applicable)
e. Usage Data
• Screens viewed, buttons tapped, and actions taken within the app
• Time spent in the app and session frequency
• Referring sources (if you arrived via an ad or referral)
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2. How We Use Your Information
We use your data to:
• Verify your identity and professional credentials
• Match you with appropriate relief shifts based on location and availability
• Facilitate scheduling, communication, and check-ins
• Process payments and tax reporting
• Ensure security, prevent fraud, and enforce policies
• Improve the performance, content, and usability of the App
• Send notifications about shift opportunities, updates, promotions, and more.
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3. How We Share Your Information
We may share your information with:
• Vet Clinics and Hospitals: Your profile, location (when relevant), and shift status may be shared with facilities for scheduling and management.
• Service Providers: We use third-party vendors for background checks, payment processing, analytics, and communications.
• Law Enforcement or Legal Requests: We may disclose data if required by law, court order, or to protect legal rights.
We do not sell your personal information.
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4. Data Security
We use encryption, secure cloud infrastructure, and industry-standard safeguards to protect your data. However, no digital system is 100% secure, and we encourage you to use strong passwords and protect your device.
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5. Your Choices and Rights
You have the right to:
• Access and update your personal information
• Request deletion of your account and data (subject to legal retention)
• Disable location tracking through your device settings (note: may affect functionality)
• Request a copy of your personal data
To exercise these rights, contact us at Team@yourneighborvet.com
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6. Data Retention
We retain your information only as long as necessary to fulfill our services, comply with tax and labor laws, or resolve disputes. Location data and device identifiers are retained as long as your account is active.
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7. Children’s Privacy
This App is not intended for individuals under the age of 18. We do not knowingly collect data from minors.
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8. Changes to This Privacy Policy
We may update this policy from time to time. Major changes will be notified in the App or via email. Continued use of the App after changes constitutes your acceptance.
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9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact:
Your Neighbor Vet
Email: Team@yourneighborvet.com
Website: www.yourneighborvet.com
Phone: 425 448 8882